Shipping Policy

Effective date: 29 August 2025
Questions? zumizumilife@gmail.com

1) Order processing

  • Processing time (in-stock items): Please allow 2–5 working days for order processing before dispatch (Mon–Fri, UK public holidays excluded).

  • Cut-off: Orders placed after 12:00 (noon) UK time on Friday will be dispatched the following Monday.

  • We currently ship with Royal Mail and DHL, depending on destination, parcel size and service availability.

2) UK shipping

  • Free UK tracked shipping on orders £60+.

  • For orders under £60, shipping options and rates are shown at checkout.

  • Typical transit time after dispatch: 1–3 working days (remote areas may take longer).

  • We do not ship to PO Boxes.

  • You’ll receive a tracking number once your parcel is on its way.

3) International shipping

  • We ship worldwide via Royal Mail International and/or DHL.

  • Delivery estimates vary by destination and service; you’ll see options and pricing at checkout.

  • Duties/Taxes: International customers are responsible for any customs duties, import VAT, brokerage or handling fees charged by the destination country.

  • Some regions may incur remote-area surcharges or longer transit times.

4) Pre-orders & made-to-order

  • Pre-order items will state an estimated production window on the product page. As a guide, please allow up to 30 days for production, plus the usual transit time once dispatched.

  • Orders containing both in-stock and pre-order items may be shipped together when all items are ready. If you prefer separate shipments, please place separate orders.

5) Address changes & order edits

  • Enter your shipping address carefully at checkout. If you need to correct an address, email us immediately at zumizumilife@gmail.com with your order number and the correct details.

  • Once a shipping label has been created or the order has been dispatched, we may be unable to make changes.

6) Missed delivery, return-to-sender & re-delivery

  • If a delivery is missed, your carrier may attempt redelivery or hold the parcel for collection. Please use your tracking link to arrange redelivery/collection promptly.

  • Parcels returned to us due to incorrect address, uncollected items, or refused delivery can be re-shipped once we receive them back; re-shipping charges will apply.

  • If you prefer not to re-ship, we’ll process the parcel according to our Returns & Refunds Policy.

7) Delays & force majeure

  • Weather events, carrier network issues, customs inspections, strikes, or other circumstances outside our control can delay deliveries. We’ll always do our best to help, but such delays are not grounds for compensation.

8) Split shipments

  • We may ship your order in multiple parcels to speed things up or meet carrier requirements. You’ll receive tracking for each parcel.

9) Lost or damaged parcels

  • If your tracking shows delivered but you haven’t received the parcel, please:

    1. check with neighbours/reception or a safe place;

    2. contact the carrier with your tracking number; then

    3. email zumizumilife@gmail.com with your order number and details.

  • For items damaged in transit, email us within 7 days of delivery with photos of the packaging and product so we can investigate with the carrier.

10) Gifts & notes

  • Gift messages can be added at checkout (subject to character limits). Prices are not shown on the packing slip for UK orders; international orders may require value disclosure for customs.

11) Returns

  • Returns are handled under our Returns & Refunds Policy (exchange or store credit for non-faulty items). Please review that page before sending anything back.