Terms of Service

1. Overview

This website is operated by ZUMIZUMI (“we”, “us”, “our”). By visiting or purchasing from www.zumizumi.co (the “Site”) you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies and notices referenced here or available by hyperlink (collectively, our “Policies”). If you do not agree to all the Terms, you may not access or use the Site.

2. About us & contact

ZUMIZUMI operates from London, United Kingdom.
Email: hello@zumizumi.co
We may update our contact details from time to time on the Site.

3. Online store terms

You must be at least the age of majority in your jurisdiction (18+ in the UK) to use the Service. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including intellectual-property laws).

4. General conditions

We reserve the right to refuse the Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

5. Accuracy, completeness & timeliness of information

We are not responsible if information on the Site is not accurate, complete or current. Material on the Site is provided for general information only. Any reliance on Site material is at your own risk.

6. Modifications to the Service and prices

Prices for our products are subject to change without notice. We may modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable for any modification, price change, suspension or discontinuance.

7. Products & availability

Certain products or services may be available exclusively online and may have limited quantities. Colours and textures may appear differently depending on your device. We reserve the right to limit sales of our products to any person, geographic region or jurisdiction, and to limit quantities per order.

8. Orders, billing & account information

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we change or cancel an order, we will attempt to notify you using the contact details provided. You agree to provide current, complete and accurate purchase and account information so we can complete your transactions and contact you as needed.

9. Shipping, delivery & risk

Shipping methods, fees, processing times and free-shipping thresholds are set out in our Shipping Policy. Title and risk in goods pass to you upon delivery to the address you provide (or upon collection, if applicable). We are not responsible for delays outside our reasonable control (e.g., customs, carrier delays, strikes, or adverse weather).

10. Returns, exchanges & statutory rights

Our Returns/Refunds Policy explains how to arrange an exchange or return. This section does not affect your legal rights, including your right to a refund for faulty products and (if you are a UK/EU consumer buying online) your right to cancel within 14 days under applicable consumer laws.

11. Optional tools

We may provide you with access to third-party tools over which we have no control or input. You acknowledge that access is provided “as is” and “as available” without any warranties. Use of optional tools is entirely at your own risk.

12. Third-party links

Third-party links on the Site may direct you to websites we do not own. We are not responsible for examining or evaluating the content or accuracy and we shall have no liability for third-party materials or websites.

13. User content & feedback

If you send submissions (e.g., reviews, comments, suggestions), you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to edit, copy, publish, distribute, translate and otherwise use them in any medium. We may monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, defamatory, threatening, infringing, or otherwise objectionable.

14. Personal information & cookies

Your submission of personal information through the Site is governed by our Privacy Policy and Cookie Policy.

15. Errors, inaccuracies & omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

16. Prohibited uses

In addition to other prohibitions set out in the Terms, you are prohibited from using the Site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe our intellectual-property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

17. Pet-safety & use disclaimer

Our products are intended for pet use only and must be used under adult supervision. You are responsible for choosing appropriate sizing, inspecting products before each use, and discontinuing use if wear or damage is observed. We are not responsible for harm arising from misuse, improper fit, lack of supervision, or use contrary to the instructions provided.

18. Intellectual property

All content on the Site—including text, graphics, logos, icons, images, video, audio clips, product names, trademarks and trade dress—is owned by or licensed to ZUMIZUMI and is protected by applicable intellectual-property laws. You may not use our trademarks or trade dress without our prior written consent.

19. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered to you are (except as expressly stated by us) provided “as is” and “as available”. To the fullest extent permitted by law, ZUMIZUMI, its directors, officers, employees, affiliates, agents, contractors, suppliers and licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages, loss of profit, revenue, savings, data, replacement costs or similar damages arising from your use of the Service or any products procured using the Service. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

20. Indemnification

You agree to indemnify, defend and hold harmless ZUMIZUMI and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party right.

21. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms; such determination shall not affect the validity and enforceability of the remaining provisions.

22. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us that you no longer wish to use the Service. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

23. Entire agreement

These Terms and the Policies posted by us on the Site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements.

24. Governing law & jurisdiction

These Terms and any separate agreements whereby we provide you with the Service are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your home jurisdiction.

25. Changes to the Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of the Terms by posting updates and changes to the Site. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

26. Contact information

Questions about the Terms should be sent to  zumizumilife@gmail.com